***CALL ETIQUETTE***

Say your name before you speak,
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At the very beginning, as people join the call:

Ben: "Welcome! Who just joined us?"
You: "Hi, this is Bill, from London."
Ben: "Welcome Bill! " "What's the weather like today?"

Or...
Ben: "Are there any questions?"
Susan: "Yes. This is Susan from Chicago."
Ben: "Yes, Susan."
Susan: "My question for Chris is..."

Background Noise:
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Remember, with a teleconference call, everyone on the call effectively has a microphone.

Protect the call from background noise. If you can hear it--even whispering--we can hear it.

Never put the call on hold. (We'll hear your hold music) Never leave the phone unattended.

If the room your phone is in becomes noisy, we won't be able to tell you mute your phone!

To Mute Your Phone Completely
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You can mute yourself completely by pressing the phone keys for "star" and "six" (* 6 )
A voice will tell you that you are "muted")

To Unmute
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When you are ready to speak, again press "star" and "six" (* 6 ), You'll then be able to be heard.

Finally ---------
Remember, the call will be recorded. Information will be posted on the website. You do not need the pdf files to enjoy the call.